I have started to use the Specialists for a little over a year now, and have been more than happy with the service. Melissa is excellent to work with and has always accommodated us, even when we were brand new customers. They follow up promptly, provide excellent advice and good work. We called them in a panic one day to get the AC fixed before a 90 + degree day last year and they found a bad o-ring...that's it. They got the part that day and fixed it. I know other places would have just thrown a new compressor and lines at it and charged us. We will be repeat customers for sure.