Merrimack Auto & Truck Repair

Always quality work and nice people. You are given a detailed summary and evaluation. The works is done timely and regular updates are provided by text and email. No reason to go anywhere else

I have started to use the Specialists for a little over a year now, and have been more than happy with the service. Melissa is excellent to work with and has always accommodated us, even when we were brand new customers. They follow up promptly, provide excellent advice and good work. We called them in a panic one day to get the AC fixed before a 90 + degree day last year and they found a bad o-ring...that's it. They got the part that day and fixed it. I know other places would have just thrown a new compressor and lines at it and charged us. We will be repeat customers for sure.

Quick service. Friendly staff.

Great service and super responsive!

Outstanding customer service. They just rehabbed waiting room clean and inviting. Work is top shelf and I was treated like Family not just a number like a chain store garage. Techs are highly knowledgeable and take the time to explain the issue in terms that we can understand Thanks for making me comfortable and trusting that the job will be done right the first time.

Just got my car back from a long stint in the clinger with the specialists. Honestly, I never even went into the place or met anyone. My car got towed there after exploding radiator fluid, my husband picked it up when it was finished. Seriously, though. They were on top of it! They worked with my extended warranty company to replace the engine, and after driving it tonight, it just is running amazing. Melissa = Amazing, talked to her probably too many times through the process, always pleasant and professional. Even when I was swearing about my POS car! Hopefully, since we just moved up here this is the start of a wonderful relationship.

A couple of months ago, while driving to Florida from Maine our vehicle required an emergency repair. It was late in the day and we were unfamiliar with the area. I found Specialists Auto online located a short distance from our hotel. After explaining the situation Melissa told us to be there first thing the next day and they'd evaluate the vehicle. We arrived before opening and our vehicle was taken into the garage first thing after opening. The car required a significant repair and parts needed to be ordered. We anticipated being there the whole day. But, the parts arrived, the repair was completed and we left about 1:45. We were thrilled with the level of service, their ability to squeeze us in so quickly and professionalism! Highly recommended!

They’re my go-to shop and operate in a fully transparent manner. Work gets done efficiently and it’s right the first time.

My 2011 Jeep GC overheated while on the highway last week. After towing it home and trying a few things ourselves, we realized that we needed someone with more knowledge. I called The Specialists on Tuesday morning and spoke with Melissa who suggested I have it towed in and her team would review. Within 3 hours of my Jeep arriving, Melissa called back with a detailed initial assessment and a recommendation of draining and flushing the coolant system as the first plan of attack. They then went ahead and did that. At the end of the day, Melissa then called back to tell me that the overheating problem had been corrected with the coolant drain and change over. They also fully evaluated my entire vehicle and provided a detailed, very thorough (with pictures) report of the other issues they noticed. Two were critical, really needed to be done immediately problems and the others were "should be done soon/part of regular maintenance" due the age of the vehicle. I opted to do the critical repairs and my car was ready to be picked up two days later, right on schedule. I recently inherited this vehicle so having the team at The Specialists Auto go through my car with a "fine toothed comb" gave me such a comforting peace of mind. Never once did it feel as if I was being pressured into any of the repairs, instead it felt like a caring and concerned friend trying to ensure that I was safe. That's the type of mechanic we all need!

Great service every time!!